Quality Management, Information Prediction, and Pre-Optimized Resource Networks

One of the problems of this information-chocked world is that answer-seeking becomes too quick to be well-refined. Artificial Intelligence pioneer Herbert Simon explains this problem very well with his term “Satisfice”.

Satisfice: a hybrid word formed from satisfy and suffice, referring to the tendency of time-starved, information-overloaded users to select the first good-enough solution that crosses their path. Users often use satsificing as a triage strategy, based on the time and effort a more comprehensive search might entail.

How does one avoid making mediocre choices due to last-minute information needs? The solution is to predict what future information will be needed, and then create networks of experts based on those future needs.

Where to start?

  • A good place is Linkedin.com Answers (when people you don’t know answer your questions well, add them to your network).
  • Facebook notes (tag friends in a note and ask for experts, blog reccommendations, and books).

In this way, your network researches for you en masse, and you can simply wait for the information to return. In the future, your network may rely on you for your specific expertise in order to avoid their own Satisfice on the subject.

Definition of Satisfice taken from Bob Goodman’s Usability Glossary.

Meeting Ward Cunningham

Tonight, my friends Heather and Max and I went to the WikiWednesday Open House event at Portland’s AboutUs.org. We met Wiki Inventor Ward Cunningham.

The event consisted of a networking session followed by a conference in critical thinking led by Ward. We discussed the current manifestation of Wikipedia, the future of the Wiki, and it’s limitations. The notes I took there will form the basis of a new series of posts and a few papers.

After the conference, Ward talked about AOL, the endless September of the Internet. Before the net was open to the masses, college students used to have to deal with the new waves of college students that were just learning to use the Internet every September. After a month or so, the Freshmen would learn how to use the Internet correctly and everyone would continue to improve the system as a whole.

Then AOL arrived on the scene. The September never ended. Not everyone ever figured out how to use the web like the generations of college students before them. Thus, AOL became termed as the “endless September”.